How do I get rid of lines through saved images?

[Debra Roe]

All my saved images from Arkivalier Online have horizontal grid lines on them.  I used to be able to re-save them as .jpeg or .bmp and the lines would be gone, but I can no longer do that on my laptop.  Does anyone have any idea how to get rid of the line?

Thanks,
Deb

[Lynn Christiansen]

How are you saving the images?

If you could give us a reference of an image that you have saved with horizontal lines on, then we could try a save and see if we are getting the lines also. If we don't then it is something with either the method by which you are saving the images or a problem with your system.

By the way, when you open an image a copy is saved to your hard drive. You will find it at C:\AO\Data under the proper Parish, Herred, Amt grouping.

[Erik Schaefer]

I get lines through most of my records.  I figured that's just the way they were.

I use the AO downloader tool.  The images downloaded to my hard drive have lines for certain churchbooks.  usually open them in MS Paint and resave as a .jpeg before importing to my family tree and the lines remain.

[Mogens Grønberg]

Hi.
If you are running Windows 7 this is a known problem and Microsoft has made a fix available which cures this problem.
Read  Article ID: 2459492 on Microsoft.com, select Support, Support for IT Professionals and enter 2459492 into the field marked Lookup KB articles.
The header for the article reads: "A TIFF file is displayed with black horizontal lines in Windows Photo Viewer in Windows 7"
You must download a file and install it into your system.

[Erik Schaefer]

Mogens, that is really interesting.


I downloaded many opslag with Windows XP and Win7 over the years and some had lines.  But I reinstalled Windows 7 a few months ago.

After reading your posts, I looked through my tree at the .jpeg images I had uploaded to my tree.  Many had lines.  But when I went into my AO Tools Index, they no longer have lines there!

When I re-installed Win7, I must have upgraded that file to fix the .TIFF files.  Thank you for the feedback!  Now I have to decide if I want to keep the images with the lines, or fix them all...

???